I never received it. I'm not asking for sympathy but really put yourself in my shoes along with other customers. I had a feeling she didn't like me or was offended that I spoke up about her latent disrespect for my items. They are just brown boxes with numbers, no way to tell.
The worst customer service ever! Luis in OrlandoPurchased a large Ikea kitchen package ($18,000.00), the product is well engineered and a very good price. May be time for new leadership if they can't train their managers and employees appropriately. Unfortunate for me, because I waited around all day yesterday 8/6 and the delivery truck showed up, but without the delivery! However, the design was done for ME, and I was free to use any installer. Why, for pete sakes? It will be a very long time before I go to an Ikea again.Just had a run in with Ikea in New Haven CT which is 45 minutes from my home.
Your company believes this to be the norm in the United States? It is now December 23, 2014 and I still don't have a complete kitchen. :)Actually, I was going to ask if somebody knows IKEA's tax ID or their bank or anything...Or how to get that...I recently visited your Twin Cities MN USA store to purchase a dresser.
Anyway, I go to Ikea Brooklyn in NY straight to the delivery section which looks a lot worse than DMV in the amount of people sitting and waiting. Initially I was impressed and was thinking of using them for the 14 rental units that I need to update the kitchen areas.
The delivery company shows up 1 1/2 hours after the latest time which was 9:30PM which is entirely too late to be delivering large boxes to the inside of my home. When I was at IKEA the lady in cabinets got on her computer and assembled a list of all the "boxes" and their numbers that I would need. Next step is to write a letter to corporate, BBB, and then file a Consumer Complaint with USA agency. Delivery company states they have no record of the shipment and Ikea Costa Mesa, when they do answer the phone, is clueless. I have never dealt with a company like this before. Ikea has without a doubt the worst customer service for online orders possible. I am filing a dispute with my credit card and also sending a notice to the Attorney General for corrupt business practices. We cannot give you any reward or compensation, but you will get a … Never in my life was I treated so badly. Ikea does not seem to value their customers at all! The company is missing a great opportunity to develop a closer relationship with their customers for these bags which cost a few cents to manufacture on a large quantity. © Inter IKEA Systems B.V. 1999 - 2019
I've been trying to call IKEA for 3 days now and I can't get my issue resolved because no one ever answers the phone! Amazing the difference in attitudes. He told me to call Ikea to reschedule. Nothing specific in mind. Christina has been convicted recently of fraud of more than $10,000.00 and arrested at the bank in Burbank, CA where she tried to cash an altered/created check in addition to possession of dangerous drugs, (methamphetamine) stolen property, and theft. Never in my life was I called "a fraud." Might as well have not delivered the table till Sunday to save you some gas and time. I feel the same way. Long story short - it was missing critical pieces and could not be built. On June 30th 2015, IKEA decided to replace the appliance having spent nearly it's cost on repairs, it hasn't worked yet, i.e., in 2 months we've had 7 visits from the repairmen. I have been waiting 2 months for refund checks from the south philadelphia store. The side by side fridge/freezer didn't work well for the first year, causing a visit from the repairmen every other month. The units on very high demand on the second hand market, beyond the prices of 10 years ago.why is it so difficult to find a place to make suggestions when Ikea is a company that relies on innovation?
Seriously, I ordered furniture for my sons Boston apartment online a week before he left to move there. !Product is GREAT; selection is GOOD; in-store service is GOOD; customer service is THE WORST I EVER MET.
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