Please send us a private message with your order number and contact info and we will be sure to pass your review on to our Final Mile management team. One reschedule already, and I'm very concerned that I'll be in your situation soon. It's awful and a shame. I am so sorry for those who have had such bad experiences. The most common answer is that metrics only display when membership is active. There are policies and guidelines that must be adhered to. Our next delivery was scheduled for a Saturday. We have essentially paid for a product we do not possess. My wife and I have called twice a week...every week since ordering. [–]alicefulwood 3 points4 points5 points 3 months ago (0 children). My delivery was rescheduled 4x times (each one last minute, as in no one showed up in the correct slot) and each one pushed out the delivery date by WEEKS at a time. [–]AlansGirlfriendLaurie1973A 0 points1 point2 points 1 month ago (0 children). I received a message on the 18th Jan from JB Hunt saying that a driver was not available on the 20th Jan and they would have to reschedule my delivery. If I could provide a negative rating I would. Write a YELP review. Overall, not very smooth, but overall I can’t complain too much on how things were handled by Peloton or JB Hunt. This has been the worst experience I've ever had with a company and I don't typically write negative reviews, but the lack of empathy and the way I have been treated by your company is disrespectful and unprofessional and I have to let other people know about it so that they don't find themselves in the same situation as me. With 80-plus locations totalling more than 900,000 square feet of space, our cross docks reach 98% of the U.S. population. After adjusting everything possible, I called customer service who informed me that 'this is a known issue.' Sucks, but that’s life in a pandemic, I guess. Their instructors are great and the app is getting there, everything else needs an overhaul though. JB hunt is awful and I’m sorry you had to go through this. Delivery was scheduled for today (Dec 17). The guy installing it at one point was asking for a flathead screwdriver, which apparently they didn't have, so they decided to just attach it but not tighten the fastening... all round they clearly just couldn't be bothered - terrible customer service. Too bad! J.B. Hunt Transport Services, Inc. Clunky sounds December 3-5, 2020. https://www.dropbox.com/s/atnihd0yg5hmtv7/Video%20Dec%2005%2C%205%2007%2012%20PM.mov?dl=0. Yes, the customer experience should be better for a $2000+ luxury item, but it isn't, and that isn't going to change based on what I've seen for years. Sucks, but that’s life in a pandemic, I guess. Ordered a peloton in November and they did not supply JB hunt with enough inventory to deliver to thousands of customers... we are VERY impressed with how JB hunt has handled this despite Peloton's lack of customer service and communication with us as their customers. Peloton Interactive focuses on Hardware, Retail, Fitness, Video Streaming, and Android. So you could certainly go that route. Our delivery team will reach out to you once they collect the inventory. Yet I was only refunded for the shoes which doesn’t even make sense. I am extremely satisfied with the service that I received. [–]SpnrSpnrChknDnrSpnrSpnrChknDnr 12 points13 points14 points 3 months ago (1 child). Left pedal falls off December 6, 2020. Multi Location Business Find locations. For more then 30 years, Transport has been a reliable partner in the field of logistics. I often tried to ask for a confirmation or follow up email to document, even going as far as not ending the call until I received the email. i do live about 30 minutes away from one of their warehouses in NJ though so i'm sure that had a lot to do with it... maybe? I love my Bowflex C6! So glad I live in a Peloton service area. Wankers. [–]FreyaR7542 22 points23 points24 points 3 months ago (5 children). The repair tech sent was clueless. That's not to say that they don't also use the crappy company, just offering up a different experience. 615 J B Hunt Corporate Dr. Lowell , AR , 72745-9143. Maybe some of you have done the same. I received a message on the 18th Jan from JB Hunt saying that a driver was not available on the 20th Jan and they would have to reschedule my delivery. Get your money back faster. I’m not on the leaderboard and nobody shouts me out but I get the same workout. If you need assistance in the pre-qualify process due to a disability, you may request accommodation at any time by calling 1-800-777-4968. Seconding this. I ordered mine on November 10th with an originally scheduled date of January 25th, but kept calling for something earlier and got it delivered on November 24th. Between me and my family we have close to 800 rides on it. [–]goldenalgae 2 points3 points4 points 3 months ago (1 child). The operator didn't appreciate my tone and me saying son of a; however I don't appreciate sitting around waiting for a delivery well past the time. See other locations. The delivery day was scheduled for 11/29. You can track multiple tracking numbers by entering them in the space provided above and clicking on the ‘Track’ button. Learn more. Please call J.B. Hunt at 1-800-723-9029 to report the incident. I already had the day off so it was just perfect. I finished it. These days I just recommend the app to people or tell them to surf marketplace for second hand OG bikes. They set everything us and walked us through how to use the bike. $us209.00. [–]sabre252 12 points13 points14 points 3 months ago (2 children). Ha! [–]pilotboy172XtraCrispyFries 5 points6 points7 points 3 months ago (0 children). Notwithstanding the gross violations of labor rights and lack of respect for human dignity, to bring it back to OP’s complaint about poor customer service, this arrangement leaves zero recourse for customers to meaningfully complain about poor customer service or faulty products. Best of luck to you! Then extremely incompetent support. I appreciate all the people who assisted me with the issue, so I'm updating my rating, but I do hope that this company provides additional training regarding customer service for the people handling the delivery. Regardless, I’d just demand a new bike. Cassidy, we are sorry to hear you've had these scheduling issues and do apologize. Sheds some light on how handcuffed (and exploited) the customer service agents are and the arms-length distance that companies purposely create so that their interactions with customers are minimized. [–]Tonus-MaximusCroftee 2 points3 points4 points 3 months ago* (0 children), UK rider here. After incredible disappointment with Peloton and Jb Hunt's errors, they have the nerve to put me back in the queue to wait months again for the bike. Thanks for any info you have, [–]exorthderp 0 points1 point2 points 29 days ago (3 children). I'm on the verge of exchanging the product because the delivery company screwed up that bad. I read these stories and feel like I dodged a bullet. I’m wondering why people like myself had peloton do the delivery and set up, which went perfectly while you get stuck with JB. We had flooring from Lowe's picked up from our home. Search. I don’t care about the extra leaderboard information and I’m paying less per month for app only access. ), I recommend getting a DIY bike and a month to month peloton app subscription. It was scheduled for delivery between noon and 4 pm. Now trying to get someone to come and look at or replace the bike. The Keisers are made for gyms, where they could be used all day, everyday, so the build quality is just way higher. When I finally was able to cancel and get a refund, management still couldn't be bothered to reach out to us and just approved the cancellation. Phone. [–]DoYouLoveIt11BayHusker 0 points1 point2 points 3 months ago (1 child). [–]Symphonize 2 points3 points4 points 3 months ago (0 children). This was definitely a different and pleasant experience from the one I had during my initial interaction with the company. This company was supposed to deliver a couch to my house. The first time I understood, things happened. However, this whole experience was bizarre. The fact they arrived before the time estimated also really helped as I have meetings later today. Mauricio reached out to me yesterday afternoon to schedule a delivery for today as this was the original date I scheduled for. [–]catdoctor3 0 points1 point2 points 3 months ago (2 children). I’m also having issues with the resistance where I turn the knob and then once I stop touching it, the resistance still moves back and forth and is jumpy. [–]TheRealWhoMe 5 points6 points7 points 3 months ago (0 children). It seems the third party deliveries are very inconsistent. One thing I think might be helpful would be if everyone who shares their experiences say what city or region of the country they're in plus the delivery company that set up their bike to see if there's a pattern to the poor service. When it works as it should, the Peloton product is excellent. Agreed. If I could provide a negative rating I would. Go to Twitter and hope it gets picked up (so the company can publicly respond and appear benevolent) or ignore it. Lowell, AR 72745-0598. http://www.jbhunt.com. I'm not sure why this didn't happen the day of the originally scheduled delivery, but I appreciated him reaching out. Hi Amanda, we do apologize for this. But it's been a nightmare for so many others and that just sucks. I’m having the issue with no metrics with my brand new bike right now. 615 J.B. Hunt Corporate Drive. I am really regretting this order now and would definitely advice people to find out in advance who is going to make the final delivery and then make the decision accordingly. i ordered my bike on 10/7/2020 and received it on 11/9/2020 without a hitch. I got someone on the phone quickly, who asked for the diagnostic report, asked me to check connections, and then said there was a wiring problem between the tablet and the bike, and I would need a new bike. HomeDeliveryHelp@xpo.com *Please provide vendor, name, address and phone number associated with the delivery, and a tracking number if you have one. There service is mediocre now a days and unfortunately this sub seems to see more and more “my bike got delivered broke” “customer service are rude and not helpful” “ give me the run around” “techs aren’t really techs”. Click to set LB tag #RedditRiders. 1 hour later I received a call from a representative who also received the same error message when she tried scheduling my delivery. J.B. Hunt Transport, Inc. 615 J.B. Hunt Drive [–]catdoctor3 0 points1 point2 points 2 months ago (1 child). I received a reminder call on the 24th and was given a time window for expected delivery. Had a dishwasher that I had purchased from Costco delivered and installed by JB Hunt Final Mile Residential Delivery service. Because they had called me to confirm they were delivering a week ago, I hired someone to take away my old bed. So many instances of too long phone wait times, and too long chat waits, only to be disconnected and have to start over again. We were told we could “continue to use our bike until the new one arrived”, well the handlebar post drops from the top position down to the base with any pressure lol. I understand the pandemic has fucked a lot of things, obviously, but customer service and hardware issues that were apparent in March 2020 and still happening in February 2021 can’t be blamed on the pandemic. New posts which treat the subreddit as a dumping ground for complaints, tech support, and free personal training will be removed. J.B. Hunt Transport Services is one of the largest transportation, delivery, and logistics companies in North America. After visiting the official website of JB Hunt Courier you can see Contact Us Link at the top of the page. We've been without a couch now due to thinking we'd have our new one. I would like to add that my wife and were understanding of the wait time. I bought a refrigerator from Whirlpool, and JB Hunt delivered it with their final mile service. With services ranging from drop-off to appointment-generated white glove deliveries and safe, reliable transportation, we create new levels of value for our customers while acting as extensions of their enterprises. So sorry to hear this. I really do believe this is a temporary situation due to covid and increased demand. My bike and delivery experience were fine but I’m still mad I’m 3 days out from their price adjustment or bike+ upgrade window. 1-877-256 … I chatted with support once and got it moved to mid September. 251 Reviews (800) 452-4868 Website. They just have poor service and delivery. They left no mess and were very friendly. [–]Throwaway1233219870NEW MEMBER[S] 0 points1 point2 points 3 months ago (0 children), [–]Jsquaredkb 5 points6 points7 points 3 months ago (2 children). After incredible disappointment with Peloton and Jb Hunt's errors, they have the nerve to put me back in the queue to wait months again for the bike. Bike has changed my life! That sounds so frustrating on multiple levels. Things got so weird that my peloton finally arrived to the “last mile” warehouse in a nearby town but that company couldn’t be bothered to send anyone to deliver and install it. I had my delivery moved up and couldn't have had a better experience. The technicians (JB Hunt) did nothing to troubleshoot the problem. That’s a disgusting labor practice designed to extract value from labor without paying living wages. It offers flatbed, refrigerated, expedited, less-than-truckload, dry-van, and intermodal freight services. Bike is significantly cheaper (I got it for $900 total after 10% discount from Dick’s). It's the least peloton can do for us at this point. Get an ad-free experience with special benefits, and directly support Reddit. We call Peloton and they overnight a cable, still did not fix the problem. [–]LordThurmanMerman 3 points4 points5 points 3 months ago (3 children). I'm not the OP but no bike yet here. So I am not sure that's really a viable option. Sorry to hear you are having these issues. Since I already had the tread I knew most of what I was doing anyway. [–]303onrepeat 1 point2 points3 points 3 months ago (0 children). My wife is absolutely crushed and was looking forward to riding the bike. For security reasons, please log out and exit your web browser when you are done accessing services that require authentication! We definitely aren't the I want to talk to the manager type people if you catch my meaning. Peloton: 866-679-9129 or XPO: 844-742-5976. I must say, I am shocked and bewildered after spending that much money. While I'm happy to have received my delivery, it shouldn't take a bad yelp review to get decent customer service, and based on other reviews here the issues I've reported here are not unique to me. Unfortunately, this is what is going to have to happen on the customer service end as well. However, did you sign up for the all access membership? These stories offset missing out on leaderboards. Support needs a complete overhaul and retraining. 855-246-6723 or Final_Mile_Central_Scheduling@jbhunt.com. I had contacted the seller a few days before and they had confirmed that the order was delivered on the 11th Jan. Peloton really needs to get their 3rd party partners under control. The delivery guys were supposed to open the package and take the box, etc with them. But over a month later? [–]Vol22 5 points6 points7 points 3 months ago (0 children). The guy installing it at one point was asking for a flathead screwdriver, which apparently they didn't have, so they decided to just attach it but not tighten the fastening... all round they clearly just couldn't be bothered - terrible customer service. When the new JB Hunt crew arrived to deliver the new bike, they noticed there was no plug into the bottom/back of the bike, everything went to the tablet. They have a big problem over at peloton and it doesn’t look like they really care to change. Current Customers. Here's the deal, there is no escalation or senior management. I had commented earlier on another thread. We're go glad to hear your delivery went well, Molly! The walk is perfectly cleared as well. We had flooring from Lowe's picked up from our home. Lowell, AR 72745-0598. http://www.jbhunt.com. I thought waiting a week for the base to be exchanged was long but your experience and others I’ve read have made me realize a week is nothing. I wish you the best of luck...and keep us posted! It’s literally changed my life. Ordered my home theater seating online and the company used JB Hunt and the Final Mile service. I hope the bike is any good. Of course, today we get another call saying our  couch has been delayed ONCE AGAIN. Really weird to hear otherwise, [–]morman15RavenclawRider5 0 points1 point2 points 3 months ago (0 children). That’s just awful. Ordered early August 2020, delivery date originally scheduled for early October. For questions about your delivery. These guys are just terrible. From the moment our review hit your monitors to the moment we received our last shipment, JB went above and beyond to ensure the original issue wouldn't happen again. It's also likely that they've violated the terms of use for my credit card which like many credit cards doesn't allow charges to be placed until a product is shipped. I have seen resolution of some issues like this on the peloton Facebook page.  I say PLEASE don't leave with the dryer I'll shovel it. I am not sure who the hell is telling the truth. We were told we weren't on the "Delivery route" and we were rescheduled until the following Thursday with absolutely NO sooner options. [–]blondebarrister 3 points4 points5 points 3 months ago (0 children). So, I just went around the corner to the bike shop and bought new ones.  My delivery for a freezer was scheduled for between the time of Noon - 4:00. Would I much rather have the Peloton? I actually want to give a 0, however that is not an option.  I was told, "Oh, we should have called you. Okay. Nothing. use the following search parameters to narrow your results: We prioritize content which benefits the community (news, rumors, discussions) over that which primarily benefits the individual (FAQ, DAE questions, help buying/selling, rants, etc). Fortunately, I had enough in writing that I started to receive comps such as free months (subscription) and I was already making installment payments on the bike. Ours was perfect and the guys couldn’t have been nicer or more professional. Join to Connect. They have to. My tab was well over $2000, and I want to use this bike TODAY. My suggestion would be to follow through with the return. I should not be dealing with these issues, especially for a bike that cost $2,000+ dollars. The services are available from Monday to Friday between 7:30 am to 4:30 pm CST. 480 sheet ream of tissue paper?? I cannot clip-in to the pedals. (between 710 and 5). Called the company again and this time the representative was capable of scheduling a delivery for us. At this point I'm relieved we're getting our money back because clearly this product does not work, and the customer service is abysmal. I do think the turn around time of 2+ months in ridiculous! Guys wore masks, and were friendly. J.B. Hunt Transport Services, Inc. Projected frame replacement February 26, 2020. J.B. Hunt Residential Delivery ... J.B. Hunt offers one of the largest nationwide, final mile cross dock networks. I have talked to friends who have had perfectly fine working Bikes that support has deemed "broken" and in need of replacement, only to find out a cable wasn't plugged in correctly. [–]Gilmoregirlin -2 points-1 points0 points 3 months ago (2 children). I call peloton, they tell me JB hunt should have troubleshot the bike. Great save for JB Hunt! [–]Throwaway1233219870NEW MEMBER[S] 0 points1 point2 points 3 months ago (1 child). Had XPO deliver my bike in 2019 and had no issues. I got mine near the beginning of shutdowns and dealt with cancellations/rescheduling. [–]ChubbsPeterson-34 15 points16 points17 points 3 months ago (6 children). Edit: I was pretty upset when I wrote this up and have since calmed down. I will say it was totally worth the wait. He advised he had 18 stops and had no time to continue helping and needed to go. (479) 820-0000. There are plenty of goofy named bikes there, which all probably come from the same factory in Gwangjou. Anyways, thanks again. We'll be sure to share this with our Final Mile management team, but please send us a private message with your order number so that we can look into this for you. 615 J B Hunt Corporate Dr. Lowell , AR , 72745-9143. I’m interviewing to be a peloton installer tomorrow. The best part was the driver, Roger...he was professional, courteous. My Peloton delivery was great, but the cleats on my shoes are faulty. Exposure to Jira, Confluence, Lucidchart is a plus, Google Docs, Visio, Excel, SAP, NetSuite, JDA, Manhattan, Looker, Shopify, RF Smart, E2Open, XPO, JB Hunt ABOUT PELOTON Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. You should definitely get a refund or rush ordered a new bike. Got a message on 11th Jan from JB Hunt asking to schedule the delivery and the earliest I could get on the calendar was 20th Jan. I am not sure who the hell is telling the truth. Reluctantly the man agreed and helped carry the base to the patio where we wanted it set up. It's a terrible customer service model. I ordered 9/2 have had 2 failed deliveries.
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