British Airways still good British Airways is a great airline. Airlines are going to have a severe cash flow problem so their decision to change their “refund method” to vouchers are understandable, however the customers might face their own financial problems as a result of this COVID19 situation. As the year lurched from crisis to crisis on what felt like a rolling basis, I was lucky enough to always get my cash returned to me. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. A Complete Guide to British Airways Refund Policy —Here’s What You Need to Know. British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. You just need to rebook for the same trip on another date within 355 days. British Airways is no better. British Airways offering vouchers instead of cash refunds. The regulator, the Civil Aviation Authority, says if consumers feel misled then they should open a complaint about their experience, first with the airline and then, if they are not satisfied with the response, they can seek redress via the approved alternative dispute resolution service, which in the case of British Airways is the Centre for Effective Dispute Resolution (CEDR). It is a pathetic piece of obfuscation on their part.". British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. You can understand more and change your cookies preferences here. "Since March we have provided more than 1.67 million customers with cash refunds and more than 1.3 million with vouchers to fly with us that they can use right up until April 2022". British Airways customers can get a cash refund by calling its customer service, but due to high demand it may be difficult to get through. Has anyone else accepted a voucher (we had no choice in early April, refunds were not being offered) and is now fighting BA to get that switched to a refund? "They said, 'I'm sorry I cannot find anything on the system which shows that you've accepted a voucher and I am going to go to a superior and ring you back in three days'. British Airways and EasyJet ignoring EU guidance on voucher refunds 9 November 2020. British Airways has bowed to pressure from the government of Ghana and rowed back on a plan to switch Accra flights from Heathrow to Gatwick. The European Commission issued guidance in May recommending that airlines automatically refund any unused vouchers 14 days after they expire. Specifically, the Aviation Enforcement Office will refrain from pursuing an enforcement action against a carrier that provided passengers vouchers for future travel in lieu of refunds for cancelled or significantly delayed flights during the COVID-19 public health emergency so long as: (1) the carrier contacts, in a timely manner, the passengers provided vouchers for flights that the carrier cancelled or … Expect long wait times if you are calling anytime soon, as thousands of other passengers cancel and defer their upcoming travel. "I didn't complete a form asking for a voucher and, to the best of my knowledge, I didn't click anything asking for a voucher," says Terry Lloyd from Barnet in North London. Other customers say they received vouchers after clicking a link sent in an email from BA to inform them their flights were cancelled. 1 posts. The network. Applies to British Airways Holidays bookings based on British Airways or British Airways codeshare flights only, holidays including flights on other airlines may be subject to change fees. As with airlines around the world, … Gordon and Margaret Minto were shocked to learn that British Airways will not return the £ 4,748 they paid for their flights. EasyJet plans to operate less than 40% of its full schedule this winter, but it will only refund vouchers – which are valid for a year – for cancelled flights from Southend, Newcastle and Stansted after deciding to close these bases. "British Airways said 'no, that's it, that is what you selected that's what you're getting," he says, meaning he's stuck with a voucher for his £768 return flights to Seychelles. British Airways passengers told the BBC they were denied cash refunds for canceled flights. British Airways Amex companion vouchers have been extended for 6 months as well. If your airline isn’t a member of an ADR you should seek redress through the CAA’s Passenger Advice and Complaints team. What happens if I don't get the Covid vaccine? Will COVID-19 vaccine passports kick-start travel again? BA has refused to show Which? This is all part of EC261, the European guidelines for what airlines must do when travel is disrupted. Despite repeated requests, they will not send it to me. A Met officer is still being questioned on suspicion of murdering the marketing executive. … British Airways and EasyJet are going against EU guidance and refusing to refund unused vouchers for flights cancelled during the pandemic, Which? Kim Norris received a cash refund of £1,099 after taking her case of an unwanted voucher to the airline’s alternative dispute resolution service, CEDR. UK cases keep falling apart from in Scotland and NI, The young sisters standing up to call out catcalling. You can only use your Future Travel Voucher by calling British Airways. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, you’ll find this guide super useful. "How to get a refund instead of a voucher" See all questions. If you instead want to avoid paying a cancellation fee you will receive this amount as a Future Travel Voucher. BRITISH Airways and Virgin Atlantic are refusing to refund Tier 4 customers for trips they can no longer take over Christmas. Gordon and Margaret Minto accepted the vouchers instead after their flights to the United States were canceled, the airline said. But the Mintos from South Shields are among many holidaymakers who have found themselves in a stand-off with the airline after their flights were cancelled due to the coronavirus pandemic. When she eventually got to speak to an agent she was told that since she had requested vouchers the decision could not be reversed. So far we have had an extension to the Book with Confidence Policy, one-year extensions to status and a 25% reduction in tier points as well as improved food onboard plus a welcome return of alcohol. You do need to rebook in the same cabin though. The airline is obligated to give you a refund. I can only assume it's because it doesn't exist. Other customers say they filled out voucher application forms by mistake after logging into their accounts looking for ways to get their money back. If you’ve cancelled upcoming travel booked through British Airways because of coronavirus and its associated travel restrictions, you may have received a credit voucher for the amount you originally spent, which BA calls a Future Travel Voucher. called several times over a two week period and never managed to get to speak to an agent. BA passengers have told Which? You MAY be better off with the voucher in these scenarios: Or is cash still king? You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. British Airways was among a number of airlines to remove the refund option from its website in March, persuading passengers they needed to apply for vouchers instead. Have you been fobbed off with the offer of a voucher instead? 12 replies 362 views Countrygirl20 Forumite. Contact the travel agent or third party you booked with for refund information if you didn't book directly with us. "In the end it seemed to me the only sensible option was to say to the customer services, 'well show me the form which you alleged I completed'. Kim Norris received a cash refund of £1,099 after taking her case of an unwanted voucher to the airline’s alternative dispute resolution service, CEDR. ‘I was completely misguided by the instruction in BA’s Manage My Booking, which specifically quoted “Refund” but turned out to be for a voucher, which is completely useless to us,’ said Jackie. But when Covid-19 struck and thousands of flights were being cancelled, that option was removed from the company's website. British Airways and easyJet are refusing to adhere to EU guidance and refund passengers who were issued vouchers when their flights were cancelled due to the pandemic. Big thanks to the good people at Finnair, British Airways, Aer Lingus and Swiss. British Airways … Gordon and Margaret Minto accepted vouchers instead after their flights to the United States were cancelled, the airline says. Weekly quiz: Oasis' gig demands - 24 lagers and what else? You & Yours is on air every weekday from 12:18 on BBC Radio 4, BA owner says crisis worst in its history, British Airways pilots vote to accept jobs deal, Sarah Everard body find confirmed by police. … The link had taken them to the BA website, where they then clicked on the Refund option. Flight updates due to the evolution of Coronavirus: You can check the latest flight updates on coronavirus. The airline maintains they accepted vouchers, while they all say they never wanted vouchers at all. Airlines are still free to offer them the chance to rebook or to take vouchers, which can be used on different flights in future, if that is what a customer prefers. The BBC is not responsible for the content of external sites. Is it safe to book? FAQs related to this customer question. It said that, on the balance of probabilities, she had not agreed to accept a voucher. Under EU law, when a flight is cancelled passengers are entitled to their money back within seven days. can reveal. The good news – British Airways customers who “chose” vouchers over cash are now beginning to receive said vouchers. British Airways passengers told the BBC they were denied cash refunds for canceled flights. they received vouchers for cancelled flights when they thought they’d applied for refunds. Do … British Airways cancels your flight: you are due a full refund, or you can take voucher. What happens if I don't get the Covid vaccine? British Airways planes have been grounded amid the coronavirus outbreak (Image: PA) Now customers who have secured a refund have offered their top tips on how to do it. Instead of giving you your cash back, you receive a voucher from the airline which can then be applied to future travel. As the year lurched from crisis to crisis on what felt like a rolling basis, I was lucky enough to always get my cash returned to me. If you feel you were duped into taking a voucher instead of a refund (and if you’re sure you were entitled to a refund) you should first complain to British Airways and then, if you don’t get anywhere with them, you can try following the advice offered by the UK’s civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a … CEDR found that when BA issued the voucher, it was unlikely that Kim had voluntarily consented to accept it. Video. BA says it was because its system was not set up to deal with that volume of traffic, so passengers who wanted refunds were asked to ring the company instead. By now, it’s no secret that British Airways actually went to the trouble to modify the code on their voucher and refund web page to remove the refund button from sight. BBC presenter Andrew Neil has taken to Twitter to slam British Airways after they offered him vouchers instead of a refund. However, even though the Department of Transportation has been clear in its position, several people … British Airways has dropped 60% of its flights up to the end of this year and pulled out of the Isle of Man. You can only use this form to claim a refund for bookings made directly with us, for which we've sent confirmation of cancellation. "We were stunned... we looked at each other and said, 'we haven't asked… “We were stunned… we looked at each other and said, ‘we haven’t asked for a voucher’. British Airways has been criticised for giving customers vouchers for cancelled flights rather than cash refunds.The airline was accused of forcing some people to … But now it has reversed its decision and re-installed the online option for a refund. Many airlines are encouraging people to take vouchers, instead of refunds. Now the vast majority of flights to and from the UK have been cancelled, passengers are entitled to refunds if their flight was with an EU carrier or their flight was within the EU. It called it "the quickest way" to get a refund. All the more puzzling, according to Margaret, was the response they got from a BA staff member when they did manage to get through on the telephone. However, British Airways now says that if you are due to travel between now and 31 July 2020 and choose to cancel, you will be able to claim a voucher instead. The regulations — whether in the United States, United Kingdom, European Union — state clearly that you’re owed your money back if the airline cancels your flight. Some passengers who have been issued with vouchers they didn’t want have been successful in getting a refund instead. Its website simply says: “If your flight has been cancelled you can rebook or claim a voucher online”, without any mention of your right to a refund. They say they always wanted a cash refund but communicating that wish to British Airways was difficult. Rebooking. By continuing to browse you consent to our use of cookies. Now the vast majority of flights to and from the UK have been cancelled, passengers are entitled to refunds if their flight was with an EU carrier or their flight was within the EU.. You don’t have to accept a voucher or a change of date if you don’t want to. The EU correctly suspended cash payments to effected passengers, but clearly stated that refunds must still be offered when the airline cancels, so long as a government did not allow the plane to fly. If you pay the cancellation fee, you can receive a refund back onto your card. This comes directly from the Denied Boarding EU Regulation (Regulation 261/2004 EC).. While easyJet customers can claim a refund online, BA customers have to call a helpline and passengers report multiple frustrations trying to get through, with the line frequently cutting off following a recorded message saying to call back at a less busy time. The Mintos gave up and emailed BA asking for their money back. Instead of giving you your cash back, you receive a voucher from the airline which can then be applied to future travel. By claiming a refund, we'll cancel any remaining flights in a booking for all passengers. 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